Privacy Policy

Information We Collect

Account Information

When you create an account or engage our services, we collect information such as your name, email address, company name, billing address, and payment information.

Service Logs

We collect technical data about how you interact with our services, including access logs, agent activity logs, API usage, error reports, and performance data.

Customer Content

We process content that you or your end users provide through our AI agents, such as messages, documents, and data inputs necessary to deliver our services.

Website Analytics

We collect standard web analytics data including IP addresses, browser type, device information, pages visited, and referral sources.

How We Use Your Information

We use your information to:

• Deliver Services: Operate and maintain our AI agent systems, process your requests, and provide customer support.
• Support: Respond to your inquiries, troubleshoot issues, and provide technical assistance.
• Improve: Analyze usage patterns to enhance our services, develop new features, and improve performance.
• Billing: Process payments, send invoices, and manage your subscription.
• Security: Detect and prevent fraud, abuse, and security threats.

AI Processing

Your content may be processed by third-party AI providers (such as OpenAI, Anthropic, or similar services) to deliver our AI agent functionality. These providers process data according to their own privacy policies and data processing agreements.

We do not use your content to train models without your written permission.

How We Share Your Information

We may share your information with:

Service Providers (Subprocessors)

We work with trusted vendors who help us operate our services, including cloud hosting providers, payment processors, and analytics services. These providers are contractually bound to protect your data.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you terminate your account, we will delete or anonymize your data within a reasonable timeframe, unless we are required to retain it for legal or compliance purposes.

Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit, access controls, and monitoring. For more details, please see our Security Policy.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Objection to certain processing

To exercise these rights, please contact us at the email below.

We Do Not Sell Your Data

We do not sell your personal information.

We do not share your data with third parties for their marketing purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through our usual communication channels or by posting a notice on our website.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: aethertrade2023@gmail.com

Aether Trade LLC