Service Level Agreement
生效日期：January 1, 2025
Uptime Target
We target 99.5% monthly uptime for production services.
Exclusions
The uptime commitment excludes:
- Scheduled maintenance (with advance notice)
- Force majeure events
- Third-party API or infrastructure outages
- Issues caused by customer misconfigurations
Service Credits
If we fail to meet the uptime target, you may be eligible for service credits applied to future invoices. Credits must be requested within 30 days of the incident.
Service credits are your sole remedy for SLA violations.